pass exam 70-272

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1.You are a desktop support technician for your company. All client computers run Windows XP Professional. The network consists of one Active Directory domain and one DNS server that accepts dynamic updates.
A user reports that she can no longer connect to a file server named FS04. FS04 is a Windows Server 2003 computer that is a member of the domain. You discover that the user can connect to other file servers, and she was able to connect to FS04 a few hours ago.
From your client computer, you run the ping command and successfully connect to FS04 by name. Another technician informs you that FS04 failed earlier today. This technician also informs you that the server currently responding as FS04 is a replacement server that was placed online a few minutes earlier.
You need to ensure that the user can connect immediately to the replacement server named FS04.
What should you do?
A: Instruct the user to run the netstat -a command.
B: Instruct the user to run the ipconfig /flushdns command.
C: Configure the user’s computer to have the correct subnet mask for the subnet to which it is connected.
D: Configure the user’s computer to have an Lmhosts file that contains both the NetBIOS name and IP address for FS04.
Correct Answers:  B
2.You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). The company has a main office and a branch office. The branch office is connected to the Internet by a persistent cable modem connection.
A user at the branch office reports that she cannot find the log that is generated by Windows Firewall on a computer named Client1. You discover that Client1 is configured to have Windows Firewall log all dropped packets.
You need to ensure that the user can find the log that is generated by Windows Firewall on Client1.
What should you instruct the user to do?
A: Search for and view the Pfirewall.log file.
B: In Event Viewer, view the system log.
C: Search for and view the Drwatson32.log file.
D: In Event Viewer, view the security log.
Correct Answers:  A
3.You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.
A user reports that her favorite Web sites are too difficult to locate. The user recently added several hundred sites to her Favorites list in Internet Explorer.
You need to help the user arrange her Favorites list.
What should you instruct the user to do?
A: Sort her Internet Explorer Favorites by name.
B: Select Show Related Links on the Tools menu in Internet Explorer to list her Favorites.
C: Synchronize the user’s current home page and make the file available when the user is working offline.
D: Export her Favorites to a file. Open the file in a word processing application and save the file as an HTML file. Import the file into her Internet Explorer Favorites.
Correct Answers:  A
4.You are a desktop support technician for your company. All client computers run Windows XP Home Edition with Service Pack 2 (SP2).
A user uses a computer that does not have file and print sharing enabled. He reports that he cannot successfully use the ping command to connect to another computer on his home network. You discover that the user has two computers that run Windows XP Home Edition on the network. Windows Firewall is enabled on both computers.
You need to ensure that the user can receive a ping response from the computers that run Windows XP.
What should you instruct the customer to do?
A: In Windows Firewall, on the Advanced tab under ICMP, click Settings, and select Allow redirect.
B: In Windows Firewall, on the Advanced tab under ICMP, click Settings, and select Allow incoming echo request.
C: In Windows Firewall on each computer, on the Advanced tab, click Restore defaults.
D: In Windows Firewall, on the Advanced tab under ICMP, click Settings, and select Allow incoming router request.
Correct Answers:  B